About the course
This STCW Crowd Management online course aims to train seafarers on how to effectively handle passengers and big crowds in emergency situations on board of ships and locate essential safety and emergency equipment.
The STCW Crowd Management training is mandatory for Masters, officers, qualified ratings and other personnel designated on muster lists to assist passengers in emergencies on the boards of passenger ships.
This Crowd Management online course includes safety training for personnel providing direct service to passengers in passenger spaces.
STCW Regulation V/2 (7), A-V/2 (3)
STCW Crowd Management training is also mandatory for all personnel providing direct services to passengers in passenger spaces on board passenger ships. Safety training for personnel providing direct service to a passenger in passenger spaces.
STCW Regulation V/2 (6), A-V/2 (2)
The STCW Crowd Management online course is in accordance with the IMO model course 1.41 and 1.44
Learning objectives
- Controlling crowds in emergency situations on board
- Locate essential safety and emergency equipment on board
- Communicate effectively with passengers during an emergency
- Demonstrate the use of personal life-saving appliances
- Comply with the ship’s safety and emergency procedures
Modules:
- STCW – a short introduction
- Short historical overview of ship accidents
- Life-saving appliances and control plans
- Muster list and alarms
- Assisting passengers
- Mustering procedures
- Communication
Who should attend?
According to STCW
Passenger Ship Crowd Management training is required for masters, officers, ratings and any other personnel who are designated on muster lists to assist passengers in emergency situations on passenger ships
Safety Training is required for all personnel providing direct services to passengers in passenger spaces on board
Getting Certified
How to Receive Your Certification in 3 Simple Steps
1. Complete Your ID Verification
For first-time customers, we’ll guide you through a quick and secure ID verification process. This helps protect the integrity of our program and ensures your certification is issued correctly.
2. Study the Course Material
Access your learning portal and work through the course at your own pace. Our content is designed to be clear, engaging, and easy to follow—everything you need to feel confident before testing.
3. Pass the Assessment
When you’re ready, complete the final assessment. The Assessment consists of multiple-choice questions. Achieve a passing score, and you will receive a download link for your signed and stamped certificate approved by ECMT (Emergency Control and Maritime Training).
You are free to (re)print your certificate anytime. An original hard-copy by mail can be ordered (not included)
Crowd Management
How it works
1. Sign up
Go digital and save time. Simply sign up and you can start the course immediately.
2. Take the course
You will need a PC, laptop, tablet or smartphone (iOS or Android). You can take the course online or download the course.
3. Assessment
The Assessment consists of multiple-choice questions. Upon successful completion of the assesment you will receive your certificate.
4. Certificate
You will receive a download link for your certificate. You are free to (re)print your certificate anytime. A signed and stamped original hard-copy by mail can be ordered.
FAQ
The STCW Crowd Management course trains seafarers to handle crowds in emergencies, focusing on effective communication, safety procedures, and use of emergency equipment aboard passenger ships.
This course is mandatory for masters, officers, and personnel designated to assist passengers on muster lists of passenger ships, including those providing direct service in passenger spaces.
The course covers crowd control, emergency procedures, communication, and the use of life-saving equipment to ensure passenger safety during emergency situations.
The course typically takes 4 hours, but completion time can vary depending on the individual’s proficiency in English.
Yes, the STCW Crowd Management certificate is internationally recognized and complies with IMO model courses 1.41 and 1.44. The course is approved by LISCR (Liberian Registry), which is accepted by Panama and other major flag states. This means that the certification is valid for crew members working on vessels registered in those countries, providing global acceptance of the crowd management certificate.
Crowd Management focuses on controlling and assisting passengers during emergencies, while Crisis Management focuses on managing the overall emergency and human behavior in high-pressure situations.
In case you are in need of a Crisis Management certificate, follow our STCW Crisis Management online course here.
Yes, the STCW Crowd Management course is available fully online, allowing you to complete it at your own pace from any location.
The STCW Convention outlines that Crowd Management training is mandatory for personnel assisting passengers in emergencies, as per STCW regulations V/2 (6), (7), and A-V/2 (2), (3).
This STCW Crowd Management course is fully available in English. However, we also offer this course in the following languages to accommodate non-English speaking crew members:
STCW Crowd Management in Spanish
This course is priced at €99 EUR or $109 USD, offering an affordable way to earn your STCW Crowd Management Certificate with the convenience and flexibility of online learning.
After passing the assessment, you will receive a download link for your signed and stamped certificate approved by ECMT (Emergency Control and Maritime Training)
You are free to (re)print your certificate anytime. An original hard-copy by mail can be ordered (not included)
What you will learn
Crowd control
Control crowd in an emergency on board
Crowd safety
Locate essential safety and emergency equipment on board
Emergency
Comply with the ship’s safety and emergency procedures
Communication
Communicate effectively with passengers during an emergency
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