Ask us

Frequently Asked Questions

1. Can I take the Basic Safety Training STCW (BST) online

STCW Basic Safety Training (BST) requires hands-on activities like swimming and firefighting, so sorry, not available online. You will need to go to a physical training center.

2. Using an Apple device

The course starts by opening a new window. From our experience this can be an issue when using a Mac. We strongly recommend using Google Chrome instead of Safari. But, in case you want to proceed with Safari (MAC), please follow these steps to solve the problem.

Safari (Mac)
1. Click Safari and choose Preferences.
2. Go to the Privacy tab.
3. In the Cookies and website data section, uncheck Block all cookies.
Note: Also, make sure that Prevent cross-site tracking is unchecked.

Safari (iOS)

1. On your iPhone or iPad, use these setting (click to enlarge)

ipad setting stcw online

Alternatively you could do the course on a mobile device (smartphone or tablet)If all is right you should have received an email when you signed up with instructions to download and login to the App.  The main advantage of using the App is that it also will work when you are offline and syncs when online again.

3. Hardcopy

You can download and print your certificate by logging-in to your account at www.stcw.online. You can find your certificate under ‘profile/certification’

If you require a printed, signed and stamped certificate(s) we will mail it by international standard mail. For administration and postal service we will have to charge you 14 Euro. You can add up to 4 certificates in one shipment. Please login again, go to the Course Catalog, purchase the Buy a Hard Copy coupon and follow the instructions.

hardcopy

4. Will I be able to access my course offline?

Yes you certainly can train offline on your tablet or phone (iOS and Android). When online again your progress and certification will be synced with our database. Download the App and one-time login with stcw.stcw.academy and your username and password. Every course you signed on for will be available for download to your mobile device.

Download the Apps here.

5. Do I have to do the course in one go?

No, you can log out at any time. After logging in again you will be asked to continue where you left off.

6. How long is my subscription valid?

You can access your course content for 90 days after signing up. You should take your test within this time frame

7. Which payment methods are used?

We use Stripe in Europe. All major credit cards are accepted. Safe and Secure.

8. Who are you

STCW.online is a trademark of ECMT BV, based in the Port of Rotterdam, The Netherlands.

9. Are your courses approved by the authorities

Recognition of STCW courses is dependent upon the flag state that your ship registered with, and any company policy. However, as company policy may vary, the best guidance is to contact the crewing team of your new or current employer as they will be able to give guidance on both their own policies and flag state requirements. Emergency Control Maritime Training BV (dba STCW.online) is a Rotterdam based maritime training institute. Several of its STCW courses are approved by The Netherlands (EU) Shipping Authorities or/and the Liberian Register (if applicable). Both countries are on the IMO Whitelist.

10. Are your courses MCA (UK) approved

Our Netherlands Shipping Inspectorate (EU) approved courses are accepted by MCA (UK).

11. What about security and privacy?

All data is hosted on secure servers. Payments are handled by Stripe Europe. We do not have or store your payment information. Please check out our terms and conditions and our privacy policy.

12. Will there be updates?

If legislation or requirements change we will amend our courses accordingly.

13. Can I download my invoice?

To download your invoice please login and go to LEARNER, scroll down and click My payments.
Click on the dots below OPTIONS and download your invoice as PDF.

14. Is there a voice-over?

The courses contain videos, pictures and text. Video’s have spoken text and English subtitles where applicable. The text parts are read-only.